Shipping policy
Thank you for shopping with us at Rock Point Caps. Below you'll find details about our shipping practices, timelines, and related policies.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
We offer standard shipping across all serviceable locations.
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times may vary based on your location and shipping method selected.
- Estimated delivery time: 5–10 business days (domestic orders).
International Shipping
We currently ship internationally. International shipping rates and delivery times will be calculated at checkout based on the destination.
Customs, duties, and taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. These charges are your responsibility as the customer.
Shipping Confirmation & Order Tracking
You will receive a shipping confirmation email with a tracking number once your order has been shipped. The tracking number will be active within 24–48 hours.
Shipping Delays
While we strive for timely delivery, occasional delays may occur due to high order volumes, weather, or courier issues. We appreciate your patience and understanding.
Undeliverable or Lost Packages
If a package is returned to us due to an incorrect address or unsuccessful delivery attempts, we will contact you to arrange re-shipment. Additional shipping fees may apply.
If your package is lost in transit, please contact us at headwear@rockpoint-apparel.com within 7 days of the expected delivery date so we can investigate with the courier.
Returns Due to Shipping Issues
Please refer to our Return Policy for information on how to return products that arrive damaged or incorrect. Items must be returned only after initiating a return request.
For any shipping-related inquiries, please don’t hesitate to reach out to us at headwear@rockpoint-apparel.com.